Customer Reviews

Caroll Rug

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Read What Our Customers Have To Say

Customer Testimonials

Read what others have to say about our products and service. Do you have an experience you would like to share? Let us know! Write your testimonial and we'll make it available on our site for others to read.


Rating: 5 of 5 stars

A year-and-a-half ago, we bought a wonderful big house with 2000 square feet of hardwood floors that needed refinishing. Once that was accomplished, we weren't about to cover them with wall-to-wall carpets, so we started looking for area rugs. We went to various floor covering shops and department stores without success, and finally found Caroll Rugs. What a relief!

No longer did we have to pull back the corner of one carpet after another to try to get a look at the ones underneath. At Caroll Rugs, they have carpets hanging on big racks so you can see every square inch. And they are happy to lower them to the floor so it's possible to see them at the right angle.

The selection is huge, with a great variety to choose from. The sales staff is extremely helpful, knowledgeable, and (most importantly) patient. As we got each room painted, we would show up at the store with fabric swatches and paint samples, and Wendy or Christopher would lead us in just the right direction to find what we needed to complement our decor. Once we thought we found the right carpet, they encouraged us to take it home to see the carpet on our own floor before we bought it. What more could one ask for?

We've bought area rugs for our dressing room, study, breakfast room, dining room, foyer, and living room, and we’re not done yet. We're looking forward to finishing our last few rooms, and we're sure going to miss those nice people at Caroll Rugs when we're done decorating our new home.

Bonnie Hodur and Don Williams
Buffalo, NY

Rating: 5 of 5 stars

Being an Interior Designer, It's good to know that I can rely on Caroll Rug for all of my area rug and custom rug needs. Having so many options together in one area saves time and money for both myself and my customers. With so many rugs and such wonderful staff, I have and will always exclusively use Caroll Rug.

Jane Genau
Interior Designer

Rating: 5 of 5 stars

Whether It’s for my own personal use, my customers, or at Marrano, I always know I can find a rug that works At Caroll Rug.

Mary Jo Bento
Marrano Mark Equity
Head Of Interior Design Consultation

Rating: 5 of 5 stars

At Caroll Rug, personal service, specialized rugs and additional varieties of carpets are available. In this day and age, so little personal service is given that it doubles the pleasure to find it at Caroll Rug. We Really Appreciate it.

Larry & Ginny Howe
East Aurora, NY

Rating: 5 of 5 stars

On frequent visits to Buffalo I have several times visited Caroll Rugs because of the superior quality of the extensive stock and the helpful and courteous personnel. I found Caroll's prices competitive with New York City's and I was completely satisfied with the rugs shipped to me in NY City.

Mutsuo Tomita,
Park Imperial, New York City

Rating: 5 of 5 stars

I have been a satisfied customer of Caroll Rugs for many years. On first visit I was impressed by the vast selection of carpets available, their high quality and the very competitive pricing. The owners and staff were well-informed and courteous. Delivery was promptly and carefuly executed, with the complete satisfaction of the customer of primary concern.

Dr. Fraser Drew
Williamsville, NY

Walden Design Center